Inspiration

Results for Author: Peter Ryckaert

Could IT Legacy Modernization Have Kept the Lights on in Texas?

Consider the recent weather-related tragedies in Texas. Most seem ready to pin the blame on Texas’ near-total isolation from the rest of the U.S. power grid. And they’d be right – but only in part. The Lone Star State’s grid independence actually got its start nearly 100 years ago as a way to avoid federal regulators.

Still, that piece of trivia ignores what many are calling leaders’ longstanding indifference to IT infrastructure problems that, when examined critically, could bear responsibility for the widespread power outages, extensive property damage, and tragic loss of life throughout Texas.

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IT Computer aligned with Texas and a heartbeat

IT Incident Response: Avoiding the New Normal

Imagine being audited by the IRS. Every minute, every day, 365 days a year. Stress builds and anxiety deepens, relieved (but only momentarily) when daily reports come back free of incident. For now.

That’s what it is like to work in Production Support. Audits of one sort or another (formal and otherwise) and the incident reports that sprout from them have become the new normal in the age of “everything tech.” In our world, incidents mean smart phone apps that don’t work, super-slow websites, social media platforms that are down, and more. And our “auditors” number in the thousands, maybe even millions (if we’re “lucky”).

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Illustration of site issues and ideas and gears fixing issues