Client Support

Active Directory Login Management

Your Guide to our Active Directory

We now have the ability to allow our users to reset their own passwords and also unlock their own accounts if the wrong password is attempted multiple times. Before these options are available to you, you’ll need to enroll in our Self-Service portal.

Please click here and log in using your ITX provided username and password. You’ll then be prompted to enroll by answering a couple of security questions. Once this is done, you’ll be able to return to later if you need to reset your password or unlock your account. Please bookmark the page for future use.

If you need further assistance, please contact the ITX Production Support team from 8am to 8pm, Mon-Fri, at 1.800.600.7785, or click here to fill out a help desk request form.