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User Research & Design


Bring joy to your users and drive retention by deploying software people love to use.

  • UX and App Flow Research
  • Site Mapping and Wireframing
  • Surveying and Interviewing Users and Stakeholders
  • Usability Testing and Prototyping
  • Visual, Content, and Interaction Design
  • Content Strategy, Copywriting, and SEO

ITX’s UX Design team is a talented collection of technology artists and writers who’ll examine every aspect of your software product’s design. Based on well-considered information architecture, we craft intuitive user interfaces that guide each interaction. And we complement the experience with appealing aesthetics.

Our UX designers and content specialists see the world through your users’ lens, armed with a discerning eye and problem-solver’s approach. As the voice of the user, we transform your vision into fully functional product solutions.

ITX’s commitment to process and communication is what sets them apart. They helped us get to the core of how we want our brand to be recognized, while ensuring real people perceived us as such, through usability tests. Anytime we had concerns, the team made time for us – including some great “over-the-shoulder” coding sessions with their developer!

Portrait Picture of Carly Simmons UX/UI Manager at Measure for Justice
Carly Simmons
UX/UI Manager, Measures for Justice.


576% increase in new user growth

ITX’s talented native development team strengthened this client’s market position by leveraging great UX design to create groundbreaking user experiences on wearable devices.


Getting Started with Product Inclusion

Product inclusion is the competitive advantage your business may be missing. Learn what this people-first business imperative is and why it’s mission critical for every business.


104 / Building the Business Case for UX Design, with Jon Daiello

UX Design isn’t about building beautiful products for the sake of beauty itself, says Jon Daiello. We’re building something that solves people’s problems. “Design isn’t here to just manufacture,” Jon adds. “It’s here to help us understand what we should manufacture. That’s one of the big distinctions.” In this episode of the Product Momentum Podcast, …
Jon Daiello


Accessibility Checklist: UI Design

A seriously simple UI checklist made for designers. Co-created by ITX UX Designers with Susan Pallero, W3C Silver Task Force Participant. This Figma checklist includes links to resources, recommended plugins, and tools to help you stay organized and aligned with your team. The checklist is available in both English and Spanish.


Why a Digital Content Strategy Is Your Website’s Superpower

Your business’ website projects the ultimate first impression, so it’s worth making it well-designed and responsive. But an effective website requires more than just wise aesthetic choices.   To create a site that generates leads and informs buying decisions, you need to make it influential. And, the bulk of your influence comes from content.  From strong …

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