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Building know-how from the ITX team blog

How to Solve the Non-Functional Requirements Problem

“The first iteration of a solution is going to be real rough” ITX Delivery Director Christina Halladay told me over coffee one morning. “It takes iteration, and solid communication, to get it just right.” In technology, we often find a disconnect between what we know it takes to craft an excellent digital product — knowing … Continued

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About That 40% AI Productivity Increase

This article from Vice President of Technology Michael Lesher was originally published to his LinkedIn page on October 22, 2026. Two or three years ago, one number got repeated everywhere: AI would drive a 40% increase in productivity. It’s worth holding that promise up against what’s happened since. I led the rollout of AI tools … Continued

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The Economics of Implementing Artificial Intelligence at the Enterprise Level

This article, penned by ITX’s CEO Ralph Dandrea, was originally published to his LinkedIn page on October 16, 2026. Much of the conversation around artificial intelligence focuses on its dazzling capabilities: passing bar exams, writing software from sentence-long prompts, or hypothesizing novel molecules with the potential to revolutionize medicine. Far less attention is paid to … Continued

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The AI Users Want Isn’t Autonomous

Recently, experimental AI models from frontier labs have been escaping containment (often through creative and unexpected means) and wreaking havoc. Misalignment between the intentions of humans, and the means that AI models use to accomplish their goals, means that the importance of human-in-the-loop decision making will only become more important as these newer, more capable models hit the … Continued

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A Review of Acquisitions in the WealthTech Industry

Recently, in the WealthTech industry, the big players have preferred buying to building. The biggest deals capture attention: Bain Capital taking Envestnet private for $4.5 billion, or Vanguard agreeing to buy Altruist for roughly $4 billion — more than double what the company was worth sixteen months earlier. However, looking at the largest acquisitions risks … Continued

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Lessons From a Billion-Dollar Acquisition Spree

For fifteen years, financial professional organizations such as broker-dealers demonstrated a preference towards building their own tech stacks. They hand-picked the best CRM, planning tool, and reporting software, then employed ad-hoc solutions to make the pieces work together. One company named Orion made a different bet. Instead of being one great tool, it would become … Continued

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Your Professional Moat in the Age of AI

We recently explored how the unfolding AI era is evolving how companies—especially SaaS companies—can deepen the economic moats protecting their businesses. Our conclusion? That the accountability, guarantees, and trust you provide your customers, the service moat, may be the most important. In the process of exploring these ideas, we found ourselves in a similar conversation focused on the individuals … Continued

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Your Software Isn’t Your Moat Anymore

Investment research firm Morningstar evaluates companies using a concept called an economic moat. It’s borrowed from medieval defense strategy: the wider and deeper the moat around your castle, the harder it is for anyone to breach the walls and burn your keep.  In investing terms, a company’s moat is whatever structural advantage keeps competitors from stealing its business. … Continued

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Why Your Product Team Should Be at the ITX Conference

What Is This Conference?

The 5th Annual ITX Product + Design Conference brings together product managers, designers, and digital leaders for two days of applied learning and peer connection. This year’s focus: adaptive leadership, smarter storytelling, and the skills that move teams forward.

Speakers come from Spotify, Google, Microsoft, Miro, and beyond. The format combines hands-on workshops (Day 1) with full-day keynotes (Day 2), so attendees can choose depth, breadth, or both.

 

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