Building know-how from the ITX team blog

Why Adopting a Diverse and Inclusive Mindset Matters in Your Product Development Process

Whether you’re building products for hundreds, thousands, or millions of individuals, design that provides as many points of access as you have users is no longer a nice-to-have. For reasons based not only in social responsibility but in sound business management, inclusive design is a must. And embedding it into our everyday ways of working begins with the designers and design teams whose duty it is to carry the banner forward.

Over the past few years, the UX design team at ITX started thinking about adopting a more inclusive lens in our work and soon came to realize why it was so important to us as designers, but also as human beings.

Read Article

How We Championed a Product Inclusion Mindset

Illustration showing inclusion in digital products

If the mission of User Experience is to design experiences that improve the lives of others, how can we allow the process we use to conceive these experiences, and ultimately the product or service themselves, to exclude whole segments of people? That is precisely what happens when we allow irresponsible design practices to deliver harm through the experiences we’ve helped create.

To begin to address these flaws, designers need education around inclusion, awareness of what inclusive design looks like, and a pathway to action that embeds inclusive practices into the design and development process.

Read Article
Illustration showing inclusion in digital products

Why Client Advocates Are the New Currency in the Age of Digital Disruption

Illustration of diverse group of people with different opinion icons above their head as currency

The sooner business leaders turn their attention from Profit to Advocacy as the primary measure of success, the sooner they will see growth in both. Profit offers a snapshot of success, but Advocacy is predictive of future success. As long you as continue its care and feeding, Advocacy will remain the gift that keeps on giving.

Building a client base of advocates gives you a big leg up on the competition. It means that you’re surfing the wave of digital disruption instead of being dragged along the jagged reef below. It may even mean that you are the disruptor – not only of competitors in your space, but of yourself too. That’s a good thing. And advocates help you do both.

Read Article
Illustration of diverse group of people with different opinion icons above their head as currency

Could IT Legacy Modernization Have Kept the Lights on in Texas?

IT Computer aligned with Texas and a heartbeat

Consider the recent weather-related tragedies in Texas. Most seem ready to pin the blame on Texas’ near-total isolation from the rest of the U.S. power grid. And they’d be right – but only in part. The Lone Star State’s grid independence actually got its start nearly 100 years ago as a way to avoid federal regulators.

Still, that piece of trivia ignores what many are calling leaders’ longstanding indifference to IT infrastructure problems that, when examined critically, could bear responsibility for the widespread power outages, extensive property damage, and tragic loss of life throughout Texas.

Read Article
IT Computer aligned with Texas and a heartbeat

Can Large Enterprises Innovate Effectively?

Idea lightbulb taking off like a rocket and not

Pathways to Growth for Mature Organizations and Startups

Of course, large enterprises can innovate, but it is harder for them than for startups. Many do not know where to begin. They look back and recall how, as a startup, they discovered the product-market fit that made them successful. And now, in full growth mode, they attack innovation with the mindset of growth they have today – which does not work.

Read Article
Idea lightbulb taking off like a rocket and not

How To Create – and Curate – Effective Documentation

Illustration of person taking a path to documentation

There’s more to creating effective documentation than merely gathering information. As a consumer of documentation, you know this to be true. Because you’ve been there. We all have.

At first enthused by the seeming treasure trove of information assembled to guide your learning and project progress, your excitement is quickly dashed as your search for the proverbial needle in a haystack drags on. What first appeared as the holy grail of actionable knowledge becomes a fruitless quest for that one elusive piece of information you need to move forward on a task. Sheepishly, you turn to a more experienced colleague and ask for a lifeline.

Read Article
Illustration of person taking a path to documentation

New ITX Integration Connects Threat Modeling Process to Jira

Illustration graphic showcasing security with people and shields

OWASP Accepts Tool For Re-use, Acknowledges as ‘Best Practice’
When a team of ITX developers recently created – and contributed – a new integration to the Open Web Application Security Project’s (OWASP) threat modeling tool (Threat Dragon), they were simply living the company’s culture. Continuous innovation, thriving together, and giving back to the community are pillars of the ITX value system.
The integration automatically pushes open, non-mitigated security threats created in Threat Dragon directly into our Jira backlog. ITX contributed the integration back to OWASP because we know there are a lot of dev teams in our community using Jira to manage their product backlog – especially if they’re doing it in an Agile mindset.
OWASP has accepted the contribution, even acknowledging ITX as a “Company Collaborator” and posting the integration as a best practice on its website.

Read Article
Illustration graphic showcasing security with people and shields

Overcoming Barriers To Successful Product Discovery

Illustration of people climbing ladders to the lightbulb of ideas

To those in the digital product space, the term “Discovery Phase” will likely wash over us like many of the other oft-touted buzz words of our industry. But a healthy discovery process allows us to understand product-market fit and identify key user needs. What’s keeping us from incorporating this valuable learning into our products? We believe it’s either ignorance, intuition, or inertia that stands in the way of successful discovery.

Read Article
Illustration of people climbing ladders to the lightbulb of ideas

How To Design Secure Systems That Support Remote Teams

Remote team illustration showing security of systems

If you’re concerned about security now that your team is working remotely, you’ve been doing it wrong.

Even as the economy slowly reopens, the global coronavirus pandemic is forcing many businesses to ask employees to continuing to work from home. While system security is always a top priority, a number of clients have only recently shared their security concerns now that their folks are working remotely.

Read Article
Remote team illustration showing security of systems

Like what you see? Let’s talk now.

Reach Out