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ai acceleration boots quality and efficiency

Accelerating alignment, quality, and efficiency to deliver 122% of planned value using 97% of budgeted timeline

A longstanding client partnered with ITX to modernize its digital experience – under tight constraints including a limited budget, fixed timeline, and complex integrations with multiple single sign-on (SSO) vendors.  

In this engagement, the ITX project team combined a full website reskin, SSO integration, and advanced security enhancements, in the process delivering 122% of planned value while using only 97% of the budgeted time – demonstrating how human skill amplified by AI can elevate both speed and precision. 

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AI Agent Customer Service Solution

Exploring AI-powered Customer Support

Our client partnered with ITX to design and deliver an exploratory proof-of-concept (PoC). The goal was not to launch a full solution, but to test whether an AI agent could be accurate, secure, and effective enough to improve support operations.

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Can You Use ChatGPT AI for Writing? Our UX Writers Think So

It’ll seem so obvious in 10 years, won’t it?

By 2034, Generative AI may well be on its way to Artificial General Intelligence, capable of outperforming humans at most economically valuable tasks. Possibly this AI boom will pop like another dot-com-style bubble, inflated by hype. Or maybe we’ll be living underground, relying on dogs to sniff out machine infiltrators.

Unfortunately, we’re stuck in the present: a time where AI conjecture, hype, and fear swirls around the public sphere. To cut through this noise, we in the ITX User Experience Content team determined there was only one remedy: the scientific method. We put ChatGPT-4 through its paces to understand if it’s something that can add value to our clients’ products. Here’s what we found.

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