Imagine being audited by the IRS. Every minute, every day, 365 days a year. Stress builds and anxiety deepens, relieved (but only momentarily) when daily reports come back free of incident. For now.

That’s what it is like to work in Production Support. Audits of one sort or another (formal and otherwise) and the incident reports that sprout from them have become the new normal in the age of “everything tech.” In our world, incidents mean smart phone apps that don’t work, super-slow websites, social media platforms that are down, and more. And our “auditors” number in the thousands, maybe even millions (if we’re “lucky”).