ITX Blog

Software Product Development Best Practices In The Age of Social Distancing

ITX Corp.’s Remote-First Culture Eases Transition To A New Normal
“ITX is a remote-first workplace,” marked the first words uttered by my HR contact during our initial screening interview. If they’re going to start the conversation with that, I thought, it must be pretty important.
Over that past couple years – but especially the past couple weeks – I’ve learned exactly how important these words truly are.

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IT Incident Response: Avoiding the New Normal

Imagine being audited by the IRS. Every minute, every day, 365 days a year. Stress builds and anxiety deepens, relieved (but only momentarily) when daily reports come back free of incident. For now.

That’s what it is like to work in Production Support. Audits of one sort or another (formal and otherwise) and the incident reports that sprout from them have become the new normal in the age of “everything tech.” In our world, incidents mean smart phone apps that don’t work, super-slow websites, social media platforms that are down, and more. And our “auditors” number in the thousands, maybe even millions (if we’re “lucky”).

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