Kate O’Neill

KO Insights

As companies implement more technology and automation into their products and services, it’s all too common to shift their focus towards the numbers and forget that customers and users are human beings with problems, frustrations, and joys. In this episode, Sean and Joe talk with Kate O’Neill, Fortune 500 tech guru and adviser, about her experiences … Continued

Sebastian Errazuriz

ERRAZURIZ STUDIO

The best way to solve a problem is to first examine the people who have encountered it, instead of simply looking at the problem itself. Doing so allows you to get a different point of view. Through creativity, in-depth research of the people using your product, and technology, teams can exponentially improve the way software … Continued

Gregg Gordon

SSRN

Interested in adding gamification techniques to your product? Gregg Gordon is the person to talk to.  In this episode, Sean and Joe discuss gamification as an important part of the system design process, and then have a great conversation with Gregg Gordon, CEO of SSRN.com. Gregg has over 20 years’ experience in gamification, a means for … Continued

Adam Bates

Amazon

In this episode, Sean and Joe discuss the different aspects of creating and measuring product loyalty and advocacy and then talk with Adam Bates from Amazon about how he works on creating loyalty within his own customer base. Adam is the Head of Product Management at Amazon and has over a decade of experience working in … Continued