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ITX Names Brad Johnson to New Director of Project Management Practice Role

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New function will enable further growth for ITX while maintaining optimal quality and agility for clients.

December 4, 2023 Rochester, NY. ITX is proud to announce the promotion of Brad Johnson to the newly established role of Director of Project Management Practice. This appointment of oversight to the company-wide practice of Project Management comes as the organization deepens its expertise in existing services and industries.

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124 / Mastering Product Management: ‘Zooming Out’ for Strategic Clarity, with Shelly Kalish

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Shelly Kalish
Sittercity

In product, it’s easy to lock in on a user-focused or customer-centric mindset. Not necessarily a bad thing, but it can be if we lose sight of the bigger picture. As product managers, we have a business to run. We have team members to grow and develop. We’re responsible for broader financial metrics. Shelly Kalish …

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Shelly Kalish
Sittercity

Our Practiced Approach to Problem-Solving in UX Dynamics

The ITX User Experience (UX) team has grown steadily in recent years, not only in number, but also in breadth and depth of expertise. It’s a growth that reflects the continued recognition of the value of UX, and in turn, the investment businesses are making in UX, including research and discovery.

As we have grown, so too has the need to evolve our teams’ norms and practices. More people mean more experiences to learn from, which requires more time that we required to share and discuss our work. This post zeroes in this one area that required improvement – our Design collaboration meetings.

 

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123 / Essential Lessons in Digital Accessibility and Inclusive Design, with Dave Dame

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Dave Dame
Microsoft

“I have Cerebral Palsy,” says Dave Dame, Senior Director of Product Accessibility for Windows at Microsoft®. “But my money doesn’t. So if you want my money, you better build a product or a service I can use, or I’m going to spend my disposable income somewhere else.” Imagine hearing that from the estimated 2 billion …

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Dave Dame
Microsoft

Special Edition / Audience-first Innovation: How to Use Data to Create People-Centric Products, with Quincy Olatunde

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Quincy Olatunde
Peacock

What’s the point of building a product if it doesn’t actually help to solve a user problem? And how do you grow and scale your product without understanding consumers’ behavior with it?  Quincy Olatunde, Peacock’s VP of Products, Direct-to-Consumer explores these questions through the lens of data – what he calls the third leg of …

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Quincy Olatunde
Peacock

Special Edition / Revolutionize Your Product Development Process with Customer Feedback, with Jay Brewer & Zhuldyz Alimbek

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Jay Brewer & Zhuldyz Alimbek
Houghton Mifflin Harcourt

It hurts to admit, but product designers and teams don’t always know what our users need. We need to seek out user feedback and create ways for them to tell us spontaneously, often in the heat of the moment. Houghton Mifflin Harcourt’s Jay Brewer & Zhuldyz Alimbek – fresh from the stage at Pendomonium 2023 …

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Jay Brewer & Zhuldyz Alimbek
Houghton Mifflin Harcourt

Special Edition / Taking an AI-first Approach to Product Development, with Yochai Konig

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Yochai Konig
Ada

Yochai Konig, Vice President, Machine Learning & AI at Ada, has worked in product and specialized in AI-enabled capabilities for more than 2 decades. All of a sudden, it seems, the rest of the world is catching on. Yet despite the recent buzz, many remain confused about how AI truly works. There was a lot …

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Yochai Konig
Ada

Special Edition / Entering the Age of Intelligence, with Todd Olson & Trisha Price

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Todd Olson & Trisha Price
Pendo

If you believe all you read about AI, it’s easy to come away feeling that it’s the cure for all ills. But in many ways, it’s a solution in search of a problem. In this episode with Pendo CEO Todd Olson and CPO Trisha Price, we move past the hype to remind ourselves, as Todd …

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Todd Olson & Trisha Price
Pendo

122 / The Human Connection: The Tie that Binds Product Teams + Users, with Christine Itwaru

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Christine Itwaru
Pendo

In this episode, Christine Itwaru, Principal Strategist at Pendo, describes her journey from a product management role to product ops to strategy, tackling big-picture issues and leaves kernels of wisdom for us to use in our own product roles. Among them, how to strengthen the human connection between product teams and their users. Key takeaways …

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Christine Itwaru
Pendo

Objective Prioritization is Impossible

The prioritization of anything complex must be a collaborative process.

According to Dictionary.com, the first two definitions of priority are listed as:

  1. The state or quality of being earlier in time, occurrence, etc.
  2. The right to precede others in order, rank, privilege, etc.; precedence.

We use the term a little differently in the software development industry.

In our world, prioritization is –

The art of combining everything we think we know about the past with the fixed resources we have right now to predict the order in which to do things to improve our collective future.

It is complicated, imperfect, and messy. The most powerful prioritization schemes are those which align our teams and empower them to make better decisions.

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