Marc Stickdorn & Adam Lawrence

More than Metrics; WorkPlayExperience

Service design is not new; in fact, today’s guests Adam Lawrence and Marc Stickdorn have been writing and teaching service design for more than a decade. But even in that time, the question of its precise definition remains, as Adam points out, “very active.” It “is really the design process around any service that is …

Jonathon Hensley

Emerge

A staggering 70-90% of digital products fail or underperform, says Jonathon Hensley, Co-Founder and CEO of Emerge. That translates to trillions of dollars in unrealized investment. In this episode of the Product Momentum Podcast, Jonathon points to misalignment as the most common source of product or project failure. “Most products underperform not because the team …

Steven Haines

Business Acumen Institute

Vision and strategy and building a delightful experience are all necessary pieces of the product manager playbook. But Steven Haines says it’s not enough. Product leaders need business acumen, the oxygen that keeps your product alive. As founder of Sequent Learning Networks and the Business Acumen Institute, Steven Haines has trained countless leaders in the …

Megan Murphy

Hotjar

The role of product leader isn’t just about numbers and KPIs. It’s really setting the stage for your teams to boost their capacity to build customer value, says Megan Murphy. In this episode of Product Momentum, Sean and Paul catch up with Megan Murphy, VP of Product at Hotjar. “What got us to now won’t …

John Zeratsky

Character

What is the role of design in product development for startups? And what characteristics do the great designers share? In this episode of the Product Momentum Podcast, John Zeratsky joins host Paul Gebel to explain – interestingly, using David McCullough’s The Wright Brothers biography as a backdrop. The book “provided this interesting illustration of the …