Marc Stickdorn & Adam Lawrence

More than Metrics; WorkPlayExperience

Service design is not new; in fact, today’s guests Adam Lawrence and Marc Stickdorn have been writing and teaching service design for more than a decade. But even in that time, the question of its precise definition remains, as Adam points out, “very active.” It “is really the design process around any service that is …

Jonathon Hensley

Emerge

A staggering 70-90% of digital products fail or underperform, says Jonathon Hensley, co-Founder and CEO of Emerge. That translates to trillions of dollars in unrealized investment. Jonathon points to misalignment as the most common source of product or project failure. “Most products underperform not because the team didn’t care,” Jonathon explains. “I think what’s really …

Steven Haines

Business Acumen Institute

Vision and strategy and building a delightful experience are all necessary pieces of the product manager playbook. But Steven Haines says it’s not enough. Product leaders need business acumen, the oxygen that keeps your product alive. As founder of Sequent Learning Networks and the Business Acumen Institute, Steven Haines has trained countless leaders in the …

Megan Murphy

Hotjar

The role of product leader isn’t just about numbers and KPIs. It’s really about assembling teams of human beings and setting the stage for them to boost their capacity to build customer value. In this episode, Sean and Paul catch up with Megan Murphy, VP of Product at Hotjar. “What got us to now won’t …

John Zeratsky

Character

What is the role of design in product development for startups? And what characteristics do the great designers share? In this episode of the Product Momentum Podcast, John Zeratsky joins host Paul Gebel to explain – interestingly, using David McCullough’s The Wright Brothers biography as a backdrop. The book “provided this interesting illustration of the …

Chris Romeo

Security Journey

As product managers, we’re taught to prioritize customer needs above all else. If that’s correct, where does threat modeling land in our list of priorities? After all, if we can’t provide a secure solution, our users will go elsewhere. Chris Romeo, CEO and co-founder of Security Journey, suggests we “shift left” to get these concepts …

Yu-kai Chou

The Octalysis Group

Gamification mechanics work because they motivate user audiences to participate, engage, and act. Yu-kai Chou, who began work in this space nearly 20 years ago, explains why the application of game technique is so much more than points, badges, and leaderboards. It extracts all the fundamental components in games and applies them to real-world and …

Ronke Majekodunmi

PayPal

In this episode of the Product Momentum Podcast, Sean and Paul welcome Ronke Majekodunmi, Senior Product Manager at PayPal, for an inside look at product leadership. Especially during tumultuous times, it’s the leader’s job to acknowledge the context that the team is working in and to support them both personally and professionally. This can be …

Josh Seiden

Seiden Consulting

Josh Seiden broke into product development from the designer’s perspective, crafting beautiful things he could be very proud of. Sometimes they worked; sometimes they didn’t change human behavior at all. “That deafening silence that comes when no users engage with your product is just a terrible feeling,” he says. So what we’re always trying to …

Dr. Timothy Clark

LeaderFactor

Psychological safety is the great enabler, says Dr. Timothy Clark, founder and CEO of LeaderFactor. In this episode of the Product Momentum Podcast, Tim joins Sean to give us a behind-the-scenes look at his 4 Stages of Psychological Safety and explain why it’s the foundation of all high-performing teams. Product leaders are vital to building …