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87 / Service Design: Methods & Tools that Improve the User Experience

marc-stickdorn-and-adam-lawrence-podcast guests
Marc Stickdorn & Adam Lawrence
More than Metrics; WorkPlayExperience

Service design is not new; in fact, today’s guests Adam Lawrence and Marc Stickdorn have been writing and teaching service design for more than a decade. But even in that time, the question of its precise definition remains, as Adam points out, “very active.” It “is really the design process around any service that is …

marc-stickdorn-and-adam-lawrence-podcast guests
Marc Stickdorn & Adam Lawrence
More than Metrics; WorkPlayExperience

Accessible Design is My Passion: The Most Common Errors in Digital Products

Join Director of UX Christina Halladay in this conversation surrounding Accessibility and UX Design. With Susana Pallero and Silvia Marquez, viewers will understand the difference between accessibility and usability in the UX Design world, discover why classic design frameworks need to be expanded for accessibility, and learn the most common mistakes and misconceptions in design around accessibility. Presented during 24 Hours of UX 2022 in partnership with Dalat.

86 / Optimize Alignment For High Performance

jonathon-hensley-podcast-guest
Jonathon Hensley
Emerge

A staggering 70-90% of digital products fail or underperform, says Jonathon Hensley, co-Founder and CEO of Emerge. That translates to trillions of dollars in unrealized investment. Jonathon points to misalignment as the most common source of product or project failure. “Most products underperform not because the team didn’t care,” Jonathon explains. “I think what’s really …

jonathon-hensley-podcast-guest
Jonathon Hensley
Emerge

85 / Product Management Is Business Management

Steven Haines Portrait image
Steven Haines
Business Acumen Institute

Vision and strategy and building a delightful experience are all necessary pieces of the product manager playbook. But Steven Haines says it’s not enough. Product leaders need business acumen, the oxygen that keeps your product alive. As founder of Sequent Learning Networks and the Business Acumen Institute, Steven Haines has trained countless leaders in the …

Steven Haines Portrait image
Steven Haines
Business Acumen Institute

84 / Diversity Boosts Capacity To Build Customer Value

megan-murphy-podcast-guest
Megan Murphy
Hotjar

The role of product leader isn’t just about numbers and KPIs. It’s really about assembling teams of human beings and setting the stage for them to boost their capacity to build customer value. In this episode, Sean and Paul catch up with Megan Murphy, VP of Product at Hotjar. “What got us to now won’t …

megan-murphy-podcast-guest
Megan Murphy
Hotjar

83 / Design’s True Purpose: Answer The How

john-zeratsky-podcast-guest
John Zeratsky
Character

What is the role of design in product development for startups? And what characteristics do the great designers share? In this episode of the Product Momentum Podcast, John Zeratsky joins host Paul Gebel to explain – interestingly, using David McCullough’s The Wright Brothers biography as a backdrop. The book “provided this interesting illustration of the …

john-zeratsky-podcast-guest
John Zeratsky
Character

Leadership Expansion Enriches Client Partnerships

Leadership Expansion Enriches Client Partnerships

April 6, 2022  Rochester, NY – In line with its plan for strategic growth, ITX Corp. made changes to the leadership structure within its Delivery organization designed to maintain peak service delivery for its clients. The change empowers ITX team members to deliver software development services in line with the specific needs of clients by placing greater executive energy and emphasis on every account.

Delivery Director Chris Zirbel assumes a newly created role as Senior Delivery Director and now oversees the management and leadership of a delivery organization dedicated to a single, long-time account. At the same time, Lisa Young, Vice President of Delivery, shifts focus to support new client relationships and the rest of ITX’s key accounts.

“It’s a divide-and-delight strategy, so to speak,” said Fred Beer, President. “This is a great example of the changes ITX is making to better serve clients. We are fortunate to have such strong leaders within the Delivery team.”

 

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